Privacy Policy

Hollenbeck Heating & Cooling, LLC

Last Updated: November 2025

Hollenbeck Heating & Cooling (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit a contact form, communicate with us, or interact with our services. By using our website, you agree to the terms outlined below.

1. Information We Collect

a. Information You Provide

We collect personal information that you voluntarily provide when you:

  • Submit a contact form
  • Request an estimate
  • Communicate with us via email, phone, or SMS
  • Sign up for notifications or updates

This may include:

  • Name
  • Email address
  • Phone number
  • Address
  • Project details or messages you submit
  • Any additional information you choose to provide

b. Information Collected Automatically

We use Google Analytics and similar tools to collect standard website usage information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the site
  • Referral sources

This data helps us understand website performance and improve user experience.

c. Future Services

As we expand our services, we may integrate additional tools or platforms (such as scheduling, payment processing, or customer support systems). Any new data practices will comply with this Privacy Policy and be updated as needed.

2. How We Use Your Information

We use the information collected to:

  • Respond to inquiries and provide estimates
  • Communicate about your project or service needs
  • Deliver updates, reminders, or status notifications
  • Improve our website and customer experience
  • Maintain internal records
  • Send SMS notifications (with your consent)
  • Provide marketing or promotional messages (with your consent)

We do not sell your personal information.

3. SMS Messaging Terms and Conditions

By providing your phone number and choosing to receive texts, you consent to receive text messages from Hollenbeck Heating & Cooling, sent from 585-354-1777, including:

  • Account or project notifications
  • Customer service responses
  • Delivery or service status updates
  • Appointment reminders
  • Marketing or promotional messages

Consent is not a condition of purchase. Message frequency varies. Standard message and data rates may apply.

You may:

  • Reply STOP to unsubscribe at any time
  • Reply HELP for assistance
  • Contact us at 585-354-1777 or info@hhandcpros.com for support

a. Data Sharing (SMS-Specific)

  • Customer SMS data is never shared with third parties for promotional or marketing purposes.
  • Mobile opt-in and consent information is never sold, rented, traded, or shared with anyone for any reason.
  • Any information sharing described elsewhere in this Privacy Policy does not include mobile opt-in data.

4. Data Sharing & Disclosure

We may share information with trusted third-party service providers who help us operate our business (e.g., website hosting, analytics, CRM software), but only as needed for them to perform their services.

We do not:

  • Sell or rent personal information
  • Share mobile numbers or SMS consent with any third parties
  • Share customer data for marketing or promotional purposes

We may disclose information if required by law or to protect our legal rights.

5. Data Security

We take reasonable measures to safeguard your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Improve website performance
  • Analyze traffic
  • Customize user experience

You can control cookies through your browser settings.

7. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect information from children.

8. Links to Third-Party Websites

Our site may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Your Choices

You may:

  • Opt out of marketing emails
  • Opt out of SMS messages (reply STOP)
  • Request access to or deletion of your personal information
  • Update or correct your information by contacting us

10. Updates to This Policy

We may update this Privacy Policy as our services evolve. The “Last Updated” date at the top will reflect the most recent changes.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Hollenbeck Heating & Cooling, LLC
Phone: 585-354-1777
Email: info@hhandcpros.com
Website: www.hhandcpros.com